This case study describes how a large North American retail chain with 1,000+ stores improved developer productivity by replacing a slow, form-heavy ServiceNow provisioning process that required roughly 30 forms per environment and confused developers with too many required fields. Brillio built a Developer Experience self-service portal that streamlined requests into a few clicks and became a one-stop shop with a Create Request page, My Requests dashboard for real-time status, search across requests, custom email templates, and the ability to withdraw or modify requests. The portal also supports onboarding, access provisioning, solution reviews, monitoring and cost controls, and ESG tooling, and it expanded cloud options through integrations with Azure and GCP plus automated orchestration

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