A Southern California behavioral health and child welfare non-profit with 10 campuses relied heavily on voice and texting for care delivery, scheduling, reminders, support groups, and text therapy, but was dissatisfied with its hosted VoIP platform and had growing issues with its SMS app. With a tight contract-driven timeline, Synoptek migrated 500+ users to Microsoft Teams Phone System and built a proprietary Teams texting app supporting one-to-one, broadcast and group messaging, SMS and MMS, notifications, and emojis to provide a unified voice and text experience. The move simplified communications into one hub, reduced phone time by up to 1.25 hours per employee per week, delivered 625+ hours of weekly time savings, and avoided an estimated $250,000 cost if the deadline had been missed.

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