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Case Study

Driving HR Transformation at United Utilities

Driving HR Transformation at United Utilities

Driving HR Transformation at United Utilities

AdviserPlus
Pages 5 Pages

United Utilities partnered with AdviserPlus to support a large-scale HR transformation focused on improving efficiency, reducing costs, and strengthening line manager capability. AdviserPlus introduced the People Manager Support (PMS) service, combining expert HR guidance with technology-driven case management and analytics. The outsourced solution enabled managers across multiple locations to access fast, consistent employee relations support while freeing HR teams to focus on strategic priorities. HR costs decreased by 30%, long-term sickness management generated potential savings of £2.15 million, and 98% of managers reported improved confidence handling employee relations matters. The partnership became a key driver of operational efficiency and organizational change.

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