This case study shows how Provinzial improved speed and efficiency in insurance document processing by orchestrating intelligent document processing with the Camunda Platform. Traditionally paper-heavy and inefficient, claims and document workflows were transformed using AI coordinated through Camunda. The solution achieved up to 95 percent accuracy in identifying document intent, type, and key criteria, while significantly increasing developer productivity and delivery speed. It also strengthened collaboration between IT and business teams and enhanced the day-to-day experience of business users. By combining AI-driven document understanding with end-to-end process orchestration, Provinzial improved employee effectiveness and delivered faster, more reliable customer experiences.

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