Agilysys modernized its global hospitality support contact center by migrating to the Five9 cloud platform. Its on-premises system lacked reliability, scheduling flexibility, and Microsoft Teams integration. Five9 enabled omnichannel routing, workforce management, quality monitoring, and seamless Teams integration. Average handle time dropped by more than 60 seconds, scheduling became easier, and managers gained real-time KPI visibility. The cloud migration improved agent satisfaction, reduced outages, and positioned Agilysys to scale its 24/7 global support operations while delivering consistently high guest experiences.

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