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Case Study

How Indodax Achieved a 38% Boost in Email Reader Retention and an 18% Increase in Customer Verification with Netcore Martech Platform

How Indodax Achieved a 38% Boost in Email Reader Retention and an 18% Increase in Customer…

How Indodax Achieved a 38% Boost in Email Reader Retention and an 18% Increase in Customer Verification with Netcore Martech Platform

Netcore
Pages 9 Pages

Indodax, one of Indonesia’s leading cryptocurrency and blockchain platforms, has been providing a secure marketplace for trading digital assets since 2014. With more than 7.2 million registered and verified users and access to over 400 cryptocurrencies, the company sought to improve customer engagement, strengthen user retention, and increase customer verification rates in a highly competitive and trust-sensitive industry. To achieve these goals, Indodax partnered with Netcore and implemented its Martech Platform to deliver more personalized, targeted, and data-driven customer communications. By optimizing email engagement strategies and tailoring content to user behavior, Indodax enhanced the relevance and effectiveness of its outreach efforts. These improvements led to stronger customer

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