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Case Study

Kotak General Insurance achieves a 525% increase in clicks and a 41% conversion in policy renewals

Kotak General Insurance achieves a 525% increase in clicks and a 41% conversion in policy renewals

Kotak General Insurance achieves a 525% increase in clicks and a 41% conversion in policy renewals

Netcore
Pages 7 Pages

Kotak General Insurance, a wholly owned subsidiary of Kotak Mahindra Bank, provides a wide range of customer-centric insurance products across health, motor, home, and other categories. With a strong focus on digital innovation, the company continuously seeks to enhance customer experiences through seamless online services and efficient claims processes. To improve customer retention and increase policy renewal rates, Kotak General Insurance partnered with Netcore and implemented advanced customer engagement solutions. By leveraging personalized communication, targeted campaigns, and data-driven engagement strategies, the insurer was able to connect with customers more effectively throughout the renewal journey. These efforts improved campaign relevance, increased customer interaction, and

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