Huron Consulting Group helped MetroHealth improve consumer access to care by standardizing and optimizing scheduling processes across the system. They assessed current state gaps, created and communicated a strategic vision, engaged physician champions, increased provider availability by standardizing appointment types, and implemented a centralized scheduling process with strategic overbooking to reduce no-shows. Huron also centralized consumer inquiries with a new phone tree and deployed a care access reporting tool to provide leadership with data-driven insights for ongoing accountability and improvement.

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