XPV Water Partners, a Toronto-based private equity firm managing over $400M, needed to shift to a fully remote work-from-home model during COVID and replace a problematic cloud VoIP system for home users. Synoptek migrated the firm to Microsoft Teams Phone System with Direct Routing, ported existing numbers, and configured auto attendants, call queues, service numbers, and call forwarding so staff could take and route calls from anywhere. Synoptek also guided hardware choices, recommending Poly CCX desk phones and headsets. The result was a seamless transition that enabled a 100% remote strategy and tightly integrated telephony features into the firm’s Microsoft cloud experience.

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