A privately held furniture manufacturer with global customer care struggled for years with dropped calls and poor audio on an outdated phone platform and carrier, and couldn’t reliably expand or unify communications for a growing, hybrid workforce. Synoptek recommended and implemented Microsoft Teams Phone for company telephony and Five9 Contact Center to standardize tools across 200+ onsite and remote employees and scale customer care from about 75 to nearly 200 users. The migration was reported to be smooth and fast, creating a more dependable, future-ready communications environment. Benefits included up to 1.25 hours saved per week per employee (250+ hours saved weekly, 13,000+ hours gained annually) and Five9 automation covering about 45% of daily administrative tasks.

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