This case study describes how a technology-enabled patient services company supporting 80+ pharma and biotech manufacturers improved scalability and speed by replacing fragmented, heavily customized delivery with standardized, reusable implementation models. After a six-week assessment, Brillio delivered a managed services transformation across implementation, support, and delivery enablement, introducing automation-first roadmaps, reusable components and playbooks, POD-based delivery tied to SLAs and KPIs, and capacity-based scaling with forecasting and flex teams. The program used a modern stack (including .NET, React, SQL, MERN, Talend, and test automation) and incorporated GenAI/CoE support. Outcomes included a 25% reduction in cost per implementation, a 33% improvement in time-to-ther

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