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Case Study

West Midlands Police Protects and Serves the Public with Enhanced Mobility

West Midlands Police Protects and Serves the Public with Enhanced Mobility

West Midlands Police Protects and Serves the Public with Enhanced Mobility

Omnissa
Pages 5 Pages

West Midlands Police modernized mobility and device management so approximately 11,000 frontline and knowledge workers can spend more time serving communities and less time on paperwork. Legacy onboarding took around three hours, support calls were high, and user adoption was only about 60%. Rebuilding Workspace ONE enabled the force to migrate 7,000 users from on-premises UEM to cloud-native management in four months. Device setup can now take as little as five minutes, producing 17,000 hours of savings in the first five months. Workspace ONE Assist increased first-time support resolution from roughly 60% to 90%, while Tunnel and remote security controls protect public data. Overall mobile workflows are estimated to save 1.8 million administration hours annually.

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