The March 2022 Camunda guide explains how incorporating human workflows into process automation improves both customer and employee experiences. It emphasizes that automation should not eliminate human involvement but instead orchestrate human and machine tasks together in end-to-end processes. The guide explains why human participation is essential for decision-making, exception handling, and customer interaction, and shows how BPMN can be used to model and manage human tasks consistently. Real-world examples illustrate how combining manual and automated work increases transparency, efficiency, and accountability. The guide concludes by showing how orchestrating human workflows is a critical step toward scalable, end-to-end process automation that balances efficiency with flexibility.

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