The December 2024 Camunda paper examines a critical tipping point for the telecommunications industry as providers face mounting pressure from stagnant revenues, high infrastructure investments, and rapid technological change. It outlines current challenges such as difficulty monetizing 5G, managing the growing diversity of IoT devices and data, and adapting to evolving customer expectations. Looking ahead, the paper explores how emerging technologies like AI, smart cities, 6G, and satellite internet will reshape the industry over the next decade. It argues that communication service providers must future-proof their processes and automation through flexible, end-to-end process orchestration to remain competitive, unlock new revenue streams, and avoid disruption in an increasingly complex

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