Case Study
Implementing an Effective Remote Working Capability
Socitm Advisory supported a large UK public sector organisation responsible for more than 44,000 heritage projects and employing 300 colleagues who were struggling with outdated desktop systems and declining confidence in IT. Following a 2018 user satisfaction survey, Socitm provided recommendations and an action plan that helped build the business case for wider IT transformation. The organisation subsequently adopted a strategic partner, decommissioned legacy infrastructure, migrated services to the cloud, moved its workforce to Microsoft 365, and equipped staff with integrated laptops and phones. Because the transformation was completed shortly before COVID-19 restrictions, employees were able to switch immediately to remote work without productivity disruption. The organisation also pr
