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Case Study

Supporting Network Rail Through COVID-19

Supporting Network Rail Through COVID-19

Supporting Network Rail Through COVID-19

AdviserPlus
Pages 3 Pages

During the COVID-19 pandemic, Network Rail partnered with AdviserPlus to provide real-time employee relations support and workforce visibility across the UK rail infrastructure network. AdviserPlus implemented a dedicated advice line, continuously updated FAQ resources, and a bespoke reporting dashboard that enabled managers to respond consistently to rapidly changing government guidance. The solution helped Network Rail manage absences, shielding, self-isolation, and operational risks while maintaining critical services nationwide. AdviserPlus supported approximately 3,000 managers, handled 13,825 COVID-related cases, maintained over 200 FAQ versions, and enabled accurate reporting to the Department for Transport throughout the crisis.

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